Contact Us
Contact Us
Need help with a Femglb fashion‑jewelry product, delivery status, or an order you have already submitted and placed through our store? Our dedicated customer support team is readily on‑hand and fully prepared to offer you reliable assistance throughout your entire jewelry‑shopping journey.
Whether you have detailed questions about jewelry product features, material specifications, sizing guidance or usage and care tips for your accessories, require real‑time order status updates, need guidance for shipment tracking and logistics issues with your jewelry parcels, want to initiate return or exchange requests for fashion‑jewelry items, have billing and payment‑related inquiries, hold privacy‑related concerns about your personal data, or have any other questions, feedback or issues connected with your overall shopping experience with Femglb, our support representatives are ready to listen and work toward a proper resolution for you.
If you need assistance regarding product information, orders, shipping, returns, product maintenance & care for fashion jewelry, damaged or incorrect items, or any other matter, please contact us:
Email: service@femglb.com
Corporate Entity and International Logistics
Brand: Femglb
Website: https://femglb.com
Legal Entity: Ningbo Guangyue Network Technology Co., Ltd.
Registered Address:Room 2095, No. 335 Cihu Renjia, Cicheng Town, Jiangbei District, Ningbo City, Zhejiang Province
Social Credit Code: 91330205MAEEM18338
Customer Support Email: service@femglb.com
https://femglb.com is owned and operated by Ningbo Guangyue Network Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e‑commerce activities for our full line of fashion jewelry and decorative accessories.
Through international trade and cross‑border logistics networks, we strive to make Femglb fashion‑jewelry products accessible to customers in various markets while continuously improving the shopping experience—from order processing and parcel delivery to customer support and after‑sales troubleshooting for jewelry accessories.
We believe that trust is built through clear communication, reliable service, and responsible after‑sales support for every piece of fashion jewelry we offer.
If you are sending us a message regarding an existing order you have placed with Femglb, please be sure to provide your unique order number together with the email address you entered during the checkout process. These important reference details allow our customer‑support team to quickly locate your full jewelry purchase record within our internal system, streamline case processing, and ensure we can review your situation and get back to you as promptly as possible.
If your delivered order arrives with damaged jewelry goods, manufacturing defects, missing contents, incomplete items, or you receive merchandise that does not match what you originally purchased, please contact the Femglb support team at the earliest reasonable opportunity after receiving your parcel. Whenever applicable to your situation, kindly attach clear, well‑lit photos or short video clips showing the condition of the received fashion‑jewelry product, the complete outer shipping packaging, as well as the shipping label affixed to the package. This visual supporting evidence enables our team to evaluate and assess the reported problem accurately, understand the full context of your issue, and determine the most appropriate resolution and corresponding next steps for your case.
Please make sure to reach out to Femglb customer support prior to returning or mailing any purchased jewelry product back to our facility. We strongly advise against sending return shipments without obtaining prior approval from our staff. After your return submission has been fully reviewed and evaluated, our support team will send over the official, applicable return guidelines and step‑by‑step return instructions, as well as formally confirm the valid, correct return shipping address assigned specifically for your order.
Our standard response target for general customer inquiries is within 1‑2 business days from the moment we receive your message. That being said, certain more complex matters which require coordination with external shipping carriers for jewelry parcels, third‑party payment providers, multi‑layer order identity verification workflows, formal privacy‑related data requests, or other tasks dependent upon outside third‑party services may demand additional review and processing time. In these scenarios, we will conduct all necessary follow‑up work and provide you with a thorough, complete reply once all relevant information has been gathered.